Crisis Management Programs

At PEACEMAN, we believe that everyone has the capacity to manage conflict peacefully, providing for a safer interaction with strangers, clients, coworkers… anyone who we encounter throughout our daily lives.   Learning how we can managing our emotions,to control the emotions of a tense encounter, and to stave off potential violence contributes to a safer environment for all.

Contained within our programming, you will find programs that are designed to bolster self – confidence and skills for de-escalating conflict and solving problems.  Strong crisis management skills and leadership are assets in the workplace.

Emptying the Sails: Risk Reduction Through Confrontation Management

One of the most common concerns in business is how to effectively manage unruly customers.  In Emptying the Sails, participants will explore understanding the nature of anger and the techniques that staff can use to manage their own stress during an incident.  We will identify the five conflict management styles and know how to select the conflict management style or styles best suited to a particular conflict situation, basic criteria for effective communication in a conflict or crisis situation, including the use of proxemics and effective listening, and will identify effective verbal communication techniques for intervention in a crisis.  All of which will provide effective strategies for the de-escalation of crisis situations.

Order Out of Disorder: Encountering and Recovering from Workplace Violence

In light of recent commercial robberies in rural areas, and the rising incidents of workplace violence, staff should be trained to safely manage threats encountered while at the workplace. Such conflict can come via a robbery, from a disgruntled customer or from an internal staff conflict. Order Out of Disorder provides participants with information about the prevalence of workplace violence in Alberta and Canada. We discuss robbery awareness and how to maximize the impact of the witness information, and different strategies to respond to an active threat on the premises. We also discuss strategies to increase the survival of workers in the event of a deadly threat presenting itself in the workplace.